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Chapter 12. Can You Create Win-Win with ... > Is Win-Win Possible with the Venomou... - Pg. 122

Can You Create Win-Win with These Folks? And How! 122 "Mel, I'm getting the sense that you're frustrated or unhappy about your work and what you're doing. I'd like to talk about that and see whether I can help in some way." Unfortunately, because Mel is so darned upset, he doesn't react well to this. That's common. He goes off on Roberta, commenting on her management incompetence and implying that she is out to get him. Now we come to a critical point. If Roberta overreacts, it's over; but she doesn't. She indicates she understands Mel is upset and she'd like to work with Mel to come up with some solution that will work for everyone. She sticks to this until Mel calms down somewhat. Insider Secrets It's pretty normal for win-win discussions to be a bit rocky. After all, it involves at least one (and probably two people) who are frustrated. While it may not be fair, it's smart to give the frustrated person some room to be nasty. Sometimes a good squawk tires the person out! Then he or she is ready to solve problems. In the subsequent conversation, which is at times heated, Mel is encouraged to state his frustrations