Additional Resources 281 Dealing With Difficult People Discussion List Set up for readers of this book, and others interested in the topic. Get help with your specific difficult person, and help others. To join, send an e-mail to Performance Management & Appraisal Discussion List Here is the list to join if you want to learn more about these subjects. Experts galore to help, and someone will have an answer to your performance management or appraisal question. To join, send an e-mail to Workplace Communication Discussion List For the discussion of all aspects of communication at work, and keep in mind that good communi- cation is at the core of dealing effectively with difficult people. Small list, not too many messages. To join, send an e-mail to Conflict At Work Discussion List For discussion of all aspects of conflict at work, the good, the bad, and the ugly. Some great people participate in this group, ready to offer help. To join, send an e-mail to Books Elgin, Suzette Haden, How to Disagree Without Being Disagreeable: Getting Your Point Across With the Gentle Art of Verbal Self-Defense, John Wiley & Sons, 1997. Suzette is a noted psycholinguist, sci-fi writer, and originator of the term "verbal self-defense." This is the twelfth book in the Gentle Art of Verbal Self-Defense Series. All of her books are useful. Fisher, Roger; William Ury; and Bruce Patton, (Editor). Getting to Yes: Negotiating Agreement Without Giving In. Penguin USA, 1991. Fisher and Ury are among the acknowledged experts on negotiation. This book is part of their work and one of the most popular books at Low-priced and readable. If you can read only one book on negotiation, read this one or another by the same authors. Ury, William. Getting Past No: Negotiating Your Way from Confrontation to Cooperation . Bantam Doubleday, 1993. Another great little book on negotiating. Levine, Stewart. Getting to Resolution: Turning Conflict into Collaboration . Berrett-Koehler Pub; 1998. Gives readers a set of tools for resolving personal and business conflicts. Thompson, Dr. George; and Jerry B. Jenkins. Verbal Judo: The Gentle Art of Persuasion . Quill; 1994.