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Part I: The Need for Self-Empowerment > Trusting Others to Act Responsibly

Chapter 1. Trusting Others to Act Responsibly

Truly excellent organizations accomplish their goals and achieve success through the efforts of the people who make up the organization—but only when those people have the freedom to think and act, to question policies and procedures that interfere with quality or service, and to experiment and innovate. Thus, a key element in creating excellence is for people throughout the organization to feel empowered.

For people to feel empowered, they must:


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