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Chapter 23. Recovering and Learning from... > CASE STUDY: One Mistake Leads to Ano...

CASE STUDY: One Mistake Leads to Another

Tony and Sherry have responded enthusiastically to their challenge and have generated many ideas about how to improve the production reporting. They have designed a new form for the supervisors to use in reporting the information to data processing, so they will have what they need for a newly designed report to Marvin.

Predictably, the supervisors are resistant to changing, and they have complained to the production manager. The production manager tells Marvin, “Tony has my supervisors in an uproar, Marvin. They are complaining to me about all these new forms, and they don’t understand why we’re always changing things!”


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