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Chapter 23. Recovering and Learning from... > The Cost of Mishandling Mistakes

The Cost of Mishandling Mistakes

When mistakes result in angry lectures, suspension or probation, reductions in income, written documentation of poor performance, or even termination of employment—all common responses—an unwritten rule is being communicated to employees: that employees should never make mistakes. Is this realistic? Of course not, but this perception exists in most organizations and work groups.

When this is the unwritten expectation, how do employees approach their work?


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