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Part IV: Management Skills > Interacting with Your Employees

Chapter 20. Interacting with Your Employees

The most challenging aspect of management is dealing constantly with the most complicated creatures on earth—human beings. In the previous section you learned how to deal with people because you must be self-empowered to be in a management or supervisory position. It is much easier for the self-empowered person to handle management responsibilities and the stress that accompanies people management. Without self-empowerment, the manager’s role can be a constant stream of anxiety-producing moments.

The skills in which managers are most frequently weak have a common characteristic: they require face-to-face interaction with employees. Many managers are good at planning, making decisions, solving problems, and using time efficiently, but few are truly skillful at interacting with the people they manage.


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