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Practice Active Listening

Write the missing portions of the verbal restatements for the examples below.

1: “Here comes Mrs. Green! She always complains about our music and about not having enough selections in her size!”

You seem ______________________ about having to deal with Mrs. Green’s ____________________, right?”

A: Fed up, frustrated, or annoyed; complaints
2: “Dadgum it! I’ve added this three times and I get a different answer every time!”

Sounds like you’re ___________________ with __________________. Am I on target?

A: Frustrated; your report, all those numbers
3: “You never think of anyone but yourself! Why don’t you ever ask what I would like to do?”

I hear that you think ____________________ and you sound pretty ________________. Is that right?”

A: I’m selfish, I don’t ask you what you want; hurt, angry




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