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The Doctor’s Office

Carl’s persecutory behavior communicates disrespect for the receptionist, which is an “I’m okay—you’re not okay,” win-lose approach. If he gets his way with this behavior, he is likely to use the same approach again and again, alienating people and setting himself up for retaliation. Self-empowered people get their wants and needs met with win-win approaches rather than intimidation.

  What could Carl have said if he were self-empowered?

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Rachel, the receptionist, behaved as a Victim by cowering under Carl’s attack and acting helpless about what to do. Self-empowered people do not allow others’ behavior to get in the way of thinking clearly and feeling okay about themselves.

  What could the receptionist have said to demonstrate self-empowerment?

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