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Chapter 28. Diffusing Emotional Reactions > CASE STUDY: Confronting a Co-Worker

CASE STUDY: Confronting a Co-Worker

Kerry and Liu are teammates with very different personalities, but they have worked together successfully on several projects and have received commendations from their manager. Actually, in each project Liu was required to do some of the work that was supposed to be Kerry’s responsibility. Liu has never complained about this.

While working on another project, Kerry has again failed to complete an analysis and the deadline is approaching. Liu decides this time to confront Kerry’s behavior and get an agreement for change. Help Liu prepare for this confrontation by completing the following items:


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