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Chapter 2. Wake-up Calls and Common Reac... > Common Responses to Wake-up Calls

Common Responses to Wake-up Calls

Once you get the wake-up call, you will be moved to another track. Your organization will bring its attention to the issue of usability and will want to move ahead quickly. You will hear many ideas for usability enhancement, but many will be ineffective or at best provide an incomplete solution.

Companies often try to achieve usability with fads, hoping that the latest technology will make software usable. When color monitors became available, some people suggested that color coding would make everything clear. These “designs” cluttered screens with so many colors that they degraded user performance. Others suggested that usability would be solved if the background were blue.


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