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Chapter 15. The Future > Your Organization's Maturity

Your Organization's Maturity

There are many dimensions of maturity in usability engineering. Organizations take many different pathways. However, over the years we have discovered typical levels for companies that are climbing the gradient to institutionalized proficiency. Here is one way to look at the path to maturity—based on a model by Earthy [1998].

Level 0: Clueless

In this level, the organization is unaware of usability as a formal discipline. Design is done by intuition and political argument. Any usability effort is directed by a stream of complaints and demands from customers (or worse, from executives or purchasers in a customer's organization).


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