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Chapter 1. The Deep Changes > The Step-by-Step Process for Institutionalizing U...

The Step-by-Step Process for Institutionalizing Usability

The final deep challenge is the tendency to address usability in a piecemeal fashion. Many companies that see the value of usability still attempt to address it with a series of uncoordinated projects. Instead, there must be a managed usability effort. In this section, I outline the process covered in this book. It is gleaned from experiences of working with hundreds of companies across 20 years within the field of usability at Human Factors International, Inc. (HFI).

Figure 1-1[1] illustrates the typical flow of activities for institutionalizing usability in your organization. You need to make sure these activities fit with your corporate culture and circumstances. In fact, you cannot hope to be successful if you treat this process as you would treat steps within a simple kit. To succeed, you need to proceed consciously and creatively. Since 1981, HFI has worked with many companies and organizations that have not institutionalized usability yet and some who have. Based on thousands of projects and experiences with hundreds of clients, HFI has distilled, tested, and refined the key elements that lead to success. Dozens of companies, large and small, have followed this process and experienced more efficient usability methods and processes as well as more effective products and applications.

[1] We have provided a larger version in the Appendix.


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