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Chapter 5. Strategy > Methodology and Infrastructure

Methodology and Infrastructure

It is common to see companies hire a few usability people and toss them into the design environment. It is like deciding that you want to have metal weapons and hiring a few metal workers. Certainly, they can set up a few huts with hand-driven furnaces and can begin work with a hammer and anvil. But if you want efficiency and quality, you need to build a modern factory—then toss the metal workers into the factory and you can expect good results.

Without a user-centered design methodology, the development team members will end up working tactically. They will think of some of the right things to do, and they will have a positive impact, but a systematic approach is more thorough and more efficient. It therefore makes sense to fit a user-centered process to your current development life cycle. Do this early because time spent without a structured process is likely to be inefficient.


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