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Training

While training is not a magic pill, it is a major pillar of the institutionalization effort. You may need several levels of training—for more information, see Chapter 6. Training provides widespread awareness of usability issues and transfers a crucial element of motivation in the early stages of institutionalization. It can also be used to educate executives and evangelize the value of usability.

Training provides skills for developers who must participate in user-centered design. It is true that the fine points of usability engineering seem to be best shared by mentoring, but without training in the basics, the mentoring process is long and frustrating. Skills-level training is really required.


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