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Part: I Startup > Selecting a Usability Consultant

Chapter 4. Selecting a Usability Consultant

  • Outside consultants are important to usability institutionalization—they can do things no insider can do.

  • Retain a usability consultancy early in the process to provide infrastructure and jump-start the institutionalization process.

  • There are many usability consultancies, and there are huge differences in capability, resources, and fit with your culture. Pick the right consultancy for your organization.

  • A good consultant guides your strategy, sets up your infrastructure, helps develop your staff and internal organization, and smoothly transitions to a role that supports the internal group.

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