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Part: II Setup > Training

Chapter 6. Training

  • Training is an effective way to promote usability and ensure that key staff members have the required skills.

  • Provide knowledge training to educate most staff members about the importance of the process of usability. It is possible to train hundreds of people in just half a day.

  • Provide skills training to development staff members who will be doing interface design work. Instruct them on how to do usability work throughout the cycle of development. It is possible to train dozens of people in three to ten days.

  • Encourage the most highly trained staff members to become certified.

  • Use the sample training plan in this chapter as the basis for your own plan.

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