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Part: II Setup > Strategy

Chapter 5. Strategy

  • Create a strategic plan that is just a few pages long. It should outline the specific steps, resources, and staff responsibilities.

  • Getting this plan right is critical. It is a very complex puzzle, specific to your situation.

  • Select and sequence activities to optimize practicality, efficiency, and support for cultural change.

  • Bootstrap the usability effort. The benefits of the small early activities often can fund the larger tasks of establishing infrastructure and an internal team.

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