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Corporate Cultural Match

It is not easy to achieve a perfect fit between corporate cultures. You want to be sure that the consultancy's technical staff will fit with your company's environment. In some situations, it helps to have a strong figure who can walk into a confusing situation and provide order. In others, you may need a usability expert who can work with your team and smoothly create consensus. It is important that the consultants have some flexibility in style. It may be even more important that they can provide different staff with different personalities and working styles to best fit your corporate culture.

Many other special characteristics of organizations need to be considered. In some cases, uncomplimentary cultures present some advantages. For example, a very systematic and controlled culture might need a consultant who can break the mold, be artistic and different. On the other hand, if your organization lacks a systematic process, it helps to have a consultant who can inspire that. But in most cases similarity in cultures is more helpful because it often leads to a more comfortable long-term relationship. If you have a scientific- and engineering-oriented culture, pick a usability firm that has a similar approach. While the consultant will work intensely with you for a relatively short period, there will also be a less concentrated, longer-term relationship. Thus being comfortable with your consultant's organization has value.


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