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Size and Stability

Many usability consulting firms have only one practitioner or a handful of them and perhaps some additional contractors. These companies can have significant limitations. If you are working on a usability institutionalization program in a large company, your needs might inundate the abilities of quality staff in a small organization. Even if your organization is small, a one- or two-person consultancy group will be quickly overwhelmed by the swings in demands during even one project.

If a consulting firm has eight staff members and you hire all eight staff members for five months, at the end of the project you might find that the firm disappears because it cannot immediately find new work to absorb all of the resources that were released at the end of your project. This situation may be disconcerting because it also means that the same organization will not be there to help later when you have additional needs.


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