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Methodology

Select a consultancy that follows a complete and systematic user-centered development process. This means that the process is fully documented and has specified activities and deliverables that can be modified as needed to meet each new set of project demands. It is also important that the methodology you choose be appropriate and comprehensive.

There are many user-centered design methods available. Dr. Susan Weinschenk developed the InterPhase 5 methodology while with The Weinschenk Consulting Group. HFI has developed its own user-centered development process, which is outlined in Chapter 7. The Usability Engineering Lifecycle: The Practitioner's Handbook for User Interface Design by Deborah Mayhew [1999] describes another such process. A brief look at the evolving software usability methodologies would include the following[1]:

[1] This list is summarized from Cost-Justifying Usability [Bias and Mayhew 1994], which presents information on these authoritative methodology texts in more detail. Please consult that source for full bibliographic information for the books listed here.


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