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Chapter 4. Selecting a Usability Consult... > Ongoing Training for the Consultancy...

Ongoing Training for the Consultancy's Staff

Earlier in the chapter, I mentioned that the consultancy should provide training for you, but the other side of that criterion concerns how the firm keep its staff current. New ideas, insights, methods, and technologies develop within the field all the time. If the company does not gather and disseminate these insights, you will not benefit from current best practices.

It is good to hire a consultancy that makes a continuous investment in improving its staff members' knowledge and practice. Chapter 6 lists some of the critical conferences in the field that at least some of the consulting firm's staff should attend. Each of these conferences provides insights that will be valuable to your projects. There is also a continuous stream of useful books, articles, and e-communications.


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