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References

References

Bernard, Michael . 2002. “Examining User Expectations for the Location of Common E-Commerce Web Objects.” Usability News 4.1. Accessed in November 2003 at psychology.wichita.edu/surl/usabilitynews/41/web_object-ecom.htm.

Bias, R. G., and D. J. Mayhew 1994. Cost-Justifying Usability. San Diego, CA: Academic Press.


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