• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 13. Projects > Who Will Do the Usability Work?

Who Will Do the Usability Work?

Ideally, all the user-centered design activities can be completed by fully trained and experienced usability practitioners from the central team (in small companies) or by practitioners reporting to lines of business (in larger firms). However, there are alternatives. If the quality of work and timeliness cannot be allowed to suffer, consider using contract staff from usability vendors. This is the common solution for a gold project that has insufficient staff. These usability contractors may not know much about your organization, but they are experienced with design activities, can adhere to your specific customized standards, and should do a good job.

For silver projects, staff members who are not professional usability practitioners can complete the usability activities. It is possible for business analysts, systems analysts, programmers, and user representatives to do a credible job. This is not ideal, but it is a reasonable approach for silver projects. The usability of the site or application is likely to suffer to some degree, but you can take measures to minimize the problem.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint