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Chapter 11. Organizational Structure > Placement of a Central Team in the Overa...

Placement of a Central Team in the Overall Organization

A centralized usability team provides central coordination, infrastructure, and support. This team must reside in a given part of the overall organization and report to an executive champion who will support that group long-term. I have seen this team placed within quality assurance, within IT, and within the marketing department, but none of these solutions seem ideal. Placement under a CXO is the best positioning within a company. The subsections that follow briefly discuss these options.

Placement within Quality Assurance

The quality assurance group seems to be selected as a home for the usability team when usability is seen primarily as a testing function. Usually, the quality assurance team is out of the direct control of the IT organization to ensure that quality is independent and not compromised by the pressures the IT group faces in getting work done under tough time constraints. This is a good rationale from the viewpoint of usability testing.


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