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Chapter 11. Organizational Structure > Organizational Structures for Usability ...

Organizational Structures for Usability Teams

You need to establish a structure for the permanent usability organization. However, the goodwill and power of the people involved have as much or more impact on the success of usability as the structure does. Air traffic controllers manage an amazingly complex task and occasionally handle crises where lives are at stake. Their systems are antiquated, but they make the process work. Any structure can be made to work; people can work out informal networks of support and scavenge resources. Any structure can also be made to fail; if people decide not to accept the user-centered approach, they can sabotage it.

This said, it still makes sense to select an organizational structure that makes success more likely. Three types of organizations are commonly considered: decentralized, matrix, and centralized structures. Let's briefly consider each.


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