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Part: III Organization

Part III: Organization

Figure P-3. Organization


Once you have a proper infrastructure in place and a full understanding of your organization's needs, it makes sense to build a usability team. This usability team can be structured in many ways, and it is important to find the right structure to meet these needs and to place the people in the correct parts of the overall organization.

In the end, the success of the usability effort depends very much on the quality and appropriateness of the staff recruited to do the work. Without skilled staff, the infrastructure will be of little benefit. Take care in assembling your team.

In the Organization phase, the benefits of usability work can begin to accumulate. You can start to make usability a competitive differentiator and can expect to see usability become routine. The projects can begin in earnest, bringing new challenges of scheduling and testing your organization's ability to work smart with limited resources.



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