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Chapter 7. Methodology > An Outline of The Schaffer Method

An Outline of The Schaffer Method

To give a sense of what a user-centered methodology should include, this section outlines The Schaffer Method, a methodology based on the practices that have evolved at HFI over the last 20 years. Driven by cycles of data gathering and refinement, this method pulls in the knowledge and vision of the organization and harmonizes them with user needs and limitations. This solid process for ensuring quality design includes designing screens by using templates (instead of “reinventing the wheel” each time) and supports deployment and localization to different cultures. We follow this process consistently at HFI and have integrated it in practice with almost every commercial system development process and hundreds of home-brew methods.

Figure 7-2 shows an overview of the methodology. The first column lists the planning phases, and the second column lists working phases and deliverable documents. To the right are the cycles of data gathering and major design iterations plus the estimated time frames. The following subsections describe the HFI process for implementing this user-centered methodology.


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