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Supporting Standards

In the Setup phase of institutionalization, you created a set of methodological standards and interface design standards. Developing these standards required a big investment, but they will not endure or be used unless they are supported in several ways.

The standards are living documents. New and improved procedures will be added to the methodology, and new page types and additional rules will be added to the design standards. The usability team must constantly monitor the design process and find opportunities for improvement. Innovations rarely come from a theoretical analysis of the existing standards; they come from watching the direct contact between the standards and the design work. Necessity spawns inventions, and the usability team has to gather these inventions and add them to the standards.


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