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Reporting to Executives

Usability is one of those challenging and valuable initiatives that does not happen on its own. There are many different parts of the initiative, and few are elements you can afford to forget. You must address complex issues of change management and acceptance. Management will eventually understand that usability metrics are as critical to the business as gross sales and support costs. In addition to ensuring that usability is taking place within the company, the central usability team must maintain a usability presence within the executive suite.

The executive champion helps deliver this message, but its real content comes from the central group. The members should have the examples that demonstrate how usability makes a difference and the metrics to prove it. The group must understand the champion's strategic perspective and move forward on that track, improving the process and ensuring continuation.


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