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Chapter 2. Web Usability Strategy

Chapter 2. Web Usability Strategy

People often ask me either to design a “usable” Web site or to review one and make comments and recommendations on its usability. My first step is to generate all the realistic scenarios of use we can either construct or envision. In creating such scenarios, a designer specifies interface objects and actions for given contexts from the perspective of the user. Identifying relevant design objects for given contexts, as well as specifying user actions from a human-centered perspective, is at the core of what I call the “userview” process.

Specifying context is important to the Web design process because context helps us understand how objects within a universe of discourse relate to each other to form a coherent whole and provides us with a framework in which to relate objects to their surrounding environments. Focus on the user early in the design process produces user-centered Web design. Let's examine more carefully the three design concepts of scenario, context, and userview.


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