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Chapter 12. Evaluating Web Usability > The Process of Web Evaluation

The Process of Web Evaluation

We perform an evaluation to make a judgment about whether what we have designed or built meets our goals and expectations. For Web usability design, this implies that the process of Web evaluation begins with defining goals and expectations that are user-centered. Furthermore, “performing an evaluation” implies using a method or applying a process, and the credibility of the outcome of the evaluation depends critically on the validity of the process used.

The process of Web usability evaluation consists of four stages, each of which corresponds to one of the phases in the userview iterative design process discussed in Chapter 2. This four-stage process assumes that the design phase of audience and task analyses as described in Chapters 2 and 4 has been completed. The four stages are:


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