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Problem

Web applications are not like software applications that come in a shrink-wrapped box. Web applications are services that are sold online rather than in a store, have simple interfaces compared to desktop applications, and often do not have documentation in printed form. Similarly, customers use Web applications differently from traditional Web sites: They use them for real work, often for hours every day.

Web applications get customers up and running without time-consuming and costly software installation, configuration, and maintenance. Because Web applications run on the Internet, they can immediately take advantage of the connected network of customers.


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