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Deliverables

Periodic Web Site Metrics

Most of your metrics will come from the business analysis document produced in the Discovery phase. They can include such things as the total number of hits, the conversion rate (the number of people who become paying customers), satisfaction metrics, and usability evaluations.

Bug Reports

Customer e-mails, Web site evaluations, and server log file analyses are good ways to find bug reports. Rate each of these in terms of severity (such as must fix, should fix, and could fix), and estimate how long it will take to fix the problem.


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