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Deliverables

Design teams produce three main documents as an outcome of the Discovery phase: the customer analysis document, the business analysis document, and the specification document. Let's look at each one in turn.

Customer Analysis Document

This document gives the design team and the client a deep understanding of and empathy for the Web site's intended customers. It fleshes out the intended customers, describing their characteristics, their needs, and their tasks. It includes the following:


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