• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Part: III Appendixes > Tasks Should Form a Complete Story

Tasks Should Form a Complete Story

Taken as a whole, the tasks should be complete, forming a cohesive and believable story. For example, it does not really make sense if the tasks are given in the following order: “Find previous purchases,” “Add a message to a community board,” and then “Find the privacy policy.” The tasks need to flow together. For example, the following order makes more sense: “Find the privacy policy,” “Purchase a printer,” and then “Purchase additional ink toner cartridges.”

Also be careful not to fragment tasks: “Purchase the best printer for under $300” makes more sense than (1) “Create an account,” (2) “Find and compare printers for under $300,” and (3) “Purchase the printer you found.” Testing fragmented tasks may show that customers can complete the subtasks just fine, but when they are put together in a more realistic situation, the results may not be nearly as good.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint