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Part: III Appendixes > Tasks Should Be Realistic

Tasks Should Be Realistic

For example, “Create a new customer account” is something that many people do on a Web site, but not because they want to. People create an account only because they have to, to get something else done. In other words, creating an account is more of a secondary task that people do to accomplish a primary task.

“Buy a digital camera for a friend that he or she will like” is very open-ended, but it is likely to be the way people approach the problem. It is important that tasks be realistic because you want to find out what people are thinking and see if the design provides the right cues to support them.


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