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Part: III Appendixes > Tasks Should Be about What People Want to Do

Tasks Should Be about What People Want to Do

Be careful not to tell people how to do the task. For example, instead of saying, “Go to 'My profile' and find your previous purchases,” you should say something like, “Find all of your previous purchases.” Again, the task should be worded in the way people would ordinarily think about the problem—that is, what, not how. Another example of careful wording is, “Make the Web site show you only the stocks that interest you.” Not as realistic would be a task like “Customize your profile to show you the stocks that interest you,” because the words customize and profile are not likely to be part of people's regular vocabulary. Another reason is that it might lead people on, especially if there are links labeled “customize” or “profile.”


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