• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Problem

Making a government agency's information available on the Web can be helpful. But if the agency is too large and centrally controlled, its Web site can seem unresponsive, bureaucratic, and impersonal to its customers.

A September 2000, Hart–Teeter study found that the U.S. public believes that online interaction between citizens and their government, or e-government, means better government, and that investing tax dollars in e-government should be a medium to high priority. According to Peter Hart Research, 61 percent of people believe the Internet should be used to make it easier for citizens to interact with government to find the information and services they need, when they need them. If your job is to make e-government a reality, your local, state, or federal government Web site needs to provide this capability while avoiding the problems that citizens currently face in their offline interactions with government agencies: red tape and a faceless bureaucracy.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint