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Solution

Build a search action module into every page, using simple phrasing that indicates the search space for typing in words or phrases and an action button for starting the search. If you have a large site and want to give customers the ability to search a subsection, add a list of subsections and the word for to indicate the string to look for.

Figure J1.3. Customers will readily use the search action module if it is kept simple and appears on every page.



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