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Tasks

Be sure to do the following for each participant:

  1. Give them scrap paper and a pen.

  2. Give them a sample address and sample credit card number, if necessary for the tasks. (The two Web sites we will be asking you to test are e-commerce Web sites. Here is an address and fake credit card number to use. No actual purchases will be made.)[2]

    [2] Be sure also to do tests in which you do give your participants money to complete purchases all the way through. Otherwise you won't know if the entire checkout process works.

  3. Start the Web browser.

  4. Clear out the browser cache and history.

  5. Maximize the Web browser size.

  6. Hand them the first task on a sheet of paper.

  7. Ask them to read the first task aloud.

  8. After they complete each task, ask them what they thought was hard and what was easy about the task. Ask them to rate the difficulty of the task on a scale of 1 to 10.

  9. Repeat steps 6 through 8 for each task.


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