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Part: III Appendixes > Tallies (make a mark for each incident)

Tallies (make a mark for each incident)

Site A Site B Incident
  Could not figure out what to do next for more than 30 seconds
  Was visibly lost in the Web site
  Was visibly frustrated with the Web site
  Said something clearly negative about the Web site
  Said something clearly positive about the Web site
  Cursed out loud



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