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Part: III Appendixes > Starting and Carrying Out the Test

Starting and Carrying Out the Test

Greet the Participant

Tests are generally broken into three major phases: preliminary instructions and paperwork, performing the task, and a debriefing. Start by introducing yourself and the rest of the team. Then describe the purpose of the test at a high level, and be sure to emphasize that you're testing the Web site and that you're not testing them in any way. Say something like, “We're asking you to help us improve the Web site by helping us find problems with it. We're testing the Web site and not you.”

Also make it clear that you will not provide help as they go through the tasks because you want to see how they would go through the Web site normally. However, emphasize that it's all right for them to stop the test at any time for any reason.


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