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5.8. The Maintenance Phase

Maintenance is perhaps the most neglected aspect of Web site design. The objective of the Maintenance phase is to perform all of the activities needed to sustain a Web site. Beyond basic tasks such as updating the site with new content and promptly answering customer e-mail, maintenance includes the following:

  • Changing code and fixing bugs

  • Collecting usability and satisfaction metrics

  • Verifying that all links point to valid pages

  • Checking that there are no spelling or grammatical errors

  • Ensuring that pages in the Web site follow the design guidelines

  • Periodically backing up the entire Web site (to a safe, distant computer)

  • Updating the FREQUENTLY ASKED QUESTIONS (H7) pages

  • Checking that your team is WRITING FOR SEARCH ENGINES (D6)

  • Maintaining server logs that show where people come from, what search terms they use (see ORGANIZED SEARCH RESULTS (J3)), and what they are doing on the site


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