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Solution

Use customer sessions to provide personalized services. Use temporary customer sessions for short-lived temporary data or when privacy concerns dictate, such as on self-service government Web sites. Use persistent customer sessions for long-lived data, or when the customer's identity needs to be known. Avoid placing any sensitive data in session IDs. Use cookies for identification, but not for authentication.

Figure H5.2. Persistent customer sessions are maintained by a small piece of information passed between the Web browser and the Web server. This information can be used to create personalized content and services.



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