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Part: II Patterns > Helping Customers Complete Tasks

Pattern Group H. Helping Customers Complete Tasks

Sometimes customers will need help carrying out and completing a task on your Web site. This pattern group describes ways to structure your site to minimize problems and improve your task completion rate.

H1 PROCESS FUNNEL

H2 SIGN-IN/NEW ACCOUNT

H3 GUEST ACCOUNT

H4 ACCOUNT MANAGEMENT

H5 PERSISTENT CUSTOMER SESSIONS

H6 POP-UP WINDOWS

H7 FREQUENTLY ASKED QUESTIONS

H8 CONTEXT-SENSITIVE HELP


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