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Part: III Appendixes > Pattern Group A: Site Genres

Pattern Group A: Site Genres


CNET Builder.com. (No date) E-Business & Strategy. (http://builder.cnet.com/webbuilding/0-3885.html)
This is a valuable resource on the basics of e-commerce, including managing transactions and purchases, business planning, advertising, and so on.

E-Commerce Times: http://www.ecommercetimes.com
E-Commerce Times offers up-to-date news about e-commerce–related issues from financial, marketing, and management perspectives.

Frenkel, K . (2000, June 7) Portals struggle to convert browsers to shoppers. New York Times E-Commerce Report. (http://www.nytimes.com/library/tech/00/06/biztech/technology/07fren.html)
This news article looks at many of the issues confronting e-commerce sites, such as poor usability, lack of support for comparison shopping, privacy, security, and shipping costs. It also discusses the approaches many sites are taking to address these issues.

New York Times, E-Business: http://www.nytimes.com/pages/technology/ebusiness
The New York Times publishes a daily section on e-business, discussing changes in the financial, legal, and technical landscape that affect online commerce. You can also find a weekly e-commerce report, focusing more on issues like Web site design, e-mail, and online marketing. Many of these e-commerce reports are also archived at http://www.nytimes.com/library/tech/reference/indexcommerce.html.

Tedeschi, B . (2000, March 29) Now that they've come, what can we sell them? New York Times E-Commerce Report. (http://www.nytimes.com/library/tech/00/03/biztech/technology/29tede.html)
This piece examines the common lament that it is easy to attract visitors but difficult to make profitable Web sites.

ZDNet Tech Update: http://www.zdnet.com/ecommerce
ZDNet Tech Update provides news about business strategy and happenings at major technology companies.


Pew Internet & American Life Project: http://www.pewinternet.org
This nonprofit initiative conducts and publishes research on “the impact of the Internet on children, families, communities, the work place, schools, health care and civic/political life.”

Pew Research Center for the People and the Press. (2000, December 3) Youth Vote Influenced by Online Information: Internet Election News Audience Seeks Convenience, Familiar Names. (http://www.people-press.org/dataarchive)
This discussion of the impact of the Internet on the 2000 U.S. presidential election shows that 33 percent of online customers took advantage of Internet news sources to help make their election decisions.

Shapiro, A . (1999) The Control Revolution: How the Internet Is Putting Individuals in Charge and Changing the World We Know. New York: PublicAffairs.
Shapiro takes a critical look at the Internet and its impact on society, analyzing a broad range of topics, including copyright, free speech, communities, and personalization. One of his most interesting conclusions is that a high degree of personalization may actually be detrimental to society because people will tend to gravitate toward others with similar interests and beliefs, resulting in pockets of society that talk only to themselves but not to each other.


Coate, J . (1998) Cyberspace Innkeeping: Building Online Community. (http://www.sfgate.com/~tex/innkeeping)
This article talks about some of the issues in running online communities, including anonymity, free speech, and leveling the playing field.

Kim, A. J . (2000) Community Building on the Web: Secret Strategies for Successful Online Communities. Berkeley, CA: Peachpit Press.
This excellent and practical book provides detailed explanations and case studies of why communities form and how they grow. It also provides suggestions for how to make your site a nurturing place for communities.

Online Community Report: http://www.onlinecommunityreport.com
This twice-monthly newsletter offers the latest in online communities, featuring articles on such topics as distance learning, online auctions, massively multiplayer games, and group collaboration.

Pew Internet & American Life Project: http://www.pewinternet.org
See description under NEWS MOSAICS (A2).

Powazek, D . (2001) Design for Community: The Art of Connecting Real People in Virtual Places. Indianapolis, IN: New Riders.
This book discusses various aspects of online communities, including design, moderation, e-mail, chat, and other issues intrinsic to online communities. It also features interviews with many people who run large online communities.

Preece, J . (2000) Online Communities: Designing Usability and Supporting Sociability. New York: Wiley.
This is one of the best books of academic research on online communities, focusing on issues such as sociability, usability, development, and evaluation.

Rheingold, H . (1998) The Art of Hosting Good Conversations Online. (http://www.rheingold.com/texts/artonlinehost.html)
This Web page outlines the role of the Web site in hosting an online community, describing what the goals should be and ways of achieving those goals.

Rheingold, H . (2000) The Virtual Community: Homesteading on the Electronic Frontier (rev. ed.). Cambridge, MA: MIT Press.
This book chronicles the start and continued growth of the first thriving online community, the WELL. More of a collection of stories than a practical guide, the book still contains many insights about the nature of online communities.


Center for Democracy and Technology: http://www.cdt.org
The Center for Democracy and Technology is devoted to promoting “democratic values and constitutional liberties in the digital age.” Its interests include technology with respect to free speech, privacy, surveillance, cryptography, domain names, and international governance.

Federal Computer Week: http://www.fcw.com
Federal Computer Week is a valuable resource for anyone working on information technology for the U.S. government. You will find news articles on a range of technology-related issues, including accessibility, privacy, telecommunications, and training.

FirstGov: http://www.firstgov.gov
FirstGov is the official U.S. government portal, a comprehensive directory containing references to all online information created by the U.S. government.

Hart, P. , and R. Teeter . (2000) E-Government: The Next American Revolution. (http://www.excelgov.org/egovpoll/index.htm)
This survey on e-government shows that Americans strongly support electronic government, with the ultimate goals of making government “more accountable to citizens,” providing “greater public access to information,” and making a “more efficient and cost-effective government.” However, Americans have many concerns about privacy and security.

Pew Internet & American Life Project: http://www.pewinternet.org
See description under NEWS MOSAICS (A2).


Internet Nonprofit Center: http://www.nonprofits.org
The Internet Nonprofit Center provides many links to articles about creating, running, and managing nonprofit organizations. It focuses on logistical, legal, financial, and advertising issues as opposed to Web site design.

Nonprofit Online News: http://news.gilbert.org
Nonprofit Online News provides news about online nonprofits, and links to such topics as use of e-mail, getting grants, and research about nonprofits.


Nielsen, J. , and M. Tahir . (2001) Homepage Usability: 50 Websites Deconstructed. Indianapolis, IN: New Riders.
This text dissects and analyzes 50 different homepages in detail.

Uchitelle, L . (2000, June 7) It's just the beginning. New York Times E-Commerce Report. (http://www.nytimes.com/library/tech/00/06/biztech/technology/07uchi.html)
This article talks about some of the issues that Honeywell, an established company, dealt with in creating its Web site. It focuses on some of the business-to-business aspects involved, including integrating a number of legacy databases, improving access to suppliers and consumers, and managing inventory.


Center for LifeLong Learning and Design: http://www.cs.colorado.edu/~l3d
The Center for LifeLong Learning and Design is a group at the University of Colorado at Boulder that researches and theorizes about the “scientific foundations for the construction of intelligent systems that amplify human capabilities.”

Computer Support for Collaborative Learning: http://www.cscl-home.org
Computer Support for Collaborative Learning (CSCL) is an international conference devoted to all issues related to computers and learning, including research, education, training, and technology.

Distributed Learning Workshop: http://www.dlworkshop.net
The Distributed Learning Workshop is a nonprofit group that creates high-quality Web-based instructional materials for college students.

Pew Internet & American Life Project: http://www.pewinternet.org
See description under NEWS MOSAICS (A2).

Resnick, M. , A. Bruckman , and F. Martin . (1996) Pianos not stereos: Creating computational construction kits. Interactions, 3(6): 40–50. (http://lcs.www.media.mit.edu/groups/el/Papers/mres/pianos/pianos.html)
This article argues that computer systems need to be built for more than just ease of use, especially for educational purposes.


ACM SIGGRAPH: http://www.acm.org/siggraph
SIGGRAPH is the Special Interest Group on Graphics. In addition to publishing magazines and maintaining online art galleries, it holds an annual conference that features the latest in tools, research, and computer-based art.

Laurel, B . 1993. Computers as Theatre. Reading, MA: Addison-Wesley.
Although this book was first published before the Web took off, there is still a great deal of relevant material. Laurel's main point is that designing pleasing user interfaces is similar to producing a play in theater, with multiple actors, a story, and a climax.

McCloud, S . (1993) Understanding Comics: The Invisible Art. Northampton, MA: Kitchen Sink Press.
Although this book is a comic about comics, it is really about communicating through text and images in a static medium (just like the many Web pages). It is a fun read that takes a critical look at comics as a medium.

Shedroff, N . (2001) Experience Design. Indianapolis, IN: New Riders.
More of a thought provoker than a how-to guide, this book takes the reader through a diverse set of design ideas, focusing on feeling and emotion and on visual quality.


Drummond, M . 2001. The end of software as we know it. Fortune C/Net Tech Review. (http://fortune.cnet.com/fortune/0-5937473-7-7717969.html)
This article looks at how software may be delivered as a Web service in the future, looking at issues like standards, intellectual property, maintenance, pricing, and business models.


CIO.com. (No date) Intranet/Extranet Research Center. (http://www.cio.com/research/intranet)
This Web site has a large collection of links, newsletters, interviews, white papers, and reports about building corporate intranets.

Fabris, P . (1999, April 1) You think tomaytoes I think tomahtoes. CIO Web Business Magazine. (http://www.cio.com/archive/webbusiness/040199_nort.html)
This article tells the story of the creation of a large intranet to support over 7,000 employees at Bay Networks. It describes some of the difficulties involved in understanding how information flowed through the company and the different ways in which people organized things.

Nielsen, J . (1999) Designing Web Usability: The Practice of Simplicity. Indianapolis, IN: New Riders.
This book discusses a wide-ranging number of Web usability topics, such as page design, link names, link colors, writing for the Web, search, navigation, intranet design, accessibility, and internationalization. Many screen shots are included to illustrate concepts.



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