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Part: III Appendixes > Chapter 5: Processes for Developing Customer-Centered Si...

Chapter 5: Processes for Developing Customer-Centered Sites

Books, Research Papers, and News Articles

Brinck, T. , D. Gergle , and S. Wood . (2002) Usability for the Web: Designing Web Sites That Work. San Francisco: Morgan Kaufmann.
This book covers a spectrum of topics, including project management, user needs analysis, information architecture, page layout, writing for the Web, visual design, and usability.

McConnell, S . (1996) Rapid Development: Taming Wild Software Schedules. Redmond, WA: Microsoft Press.
This book is really about software development, not Web site development. However, it is an excellent resource on project management, and it is full of best practices, common mistakes, and lessons about planning, scheduling, designing, and creating software. If you are interested in the Discovery and Implementation phases of the Web site development process, this is the book for you.

Newman, M. W. , and J. A. Landay . (2000, August) Sitemaps, storyboards, and specifications: A sketch of Web site design practice as manifested through artifacts. In Proceedings of ACM Conference on Designing Interactive Systems, pp. 263–274. New York. (http://guir.berkeley.edu/projects/denim/pubs/iwd-dis-2000.pdf)
This paper reports on our interviews with Web designers, leading to valuable conclusions about the Web design process, the artifacts, and the deliverables.


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