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Solution

Require customers to sign in to review their orders and modify them. Give them access to an order history that categorizes orders as pending, shipped, or completed. Display the selected orders chronologically, listing the order number, as well as the contents of the order if the list is not too long. For pending orders, indicate each item's availability, and allow modification of everything from shipping and billing to products and options. For orders you have already shipped, allow order tracking by interfacing with the shipper's database and displaying the shipment way-station history.

Figure G7.4. Provide a secure order tracking and history system to let customers check on their past and pending orders.



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