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Problem

When customers place online orders, the details about order status and shipping become important. If this information is not easily available online, the cost of processing customer inquiries increases dramatically.

Shoppers sometimes need to receive packages by a certain date. As a result, they often have questions about the status of their orders and would like to get that information quickly and easily. Usually they can call customer service to get this information. However, because phone centers require significant budgets to manage and operate, companies have looked for cheaper alternatives. On the Web, customers can track more information than is typically available over the phone. A site can link directly to the shipper, for example.


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