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Problem

When finalizing orders, customers want to see everything related to what they're ordering: the specific products, all the charges, and the billing methods, as well as where, how, and approximately when packages will be delivered. If any one of these elements is missing from an order summary, customers might abandon their purchases.

If the proper information is missing from an order summary, people might wonder whether they entered all the correct information, or they might suspect that the company did not heed the information they entered on previous pages. In any case, it does not engender further trust to ignore one of the critical elements of e-commerce: People want to review their orders. If you include every item, customers will be able to review their progress and check out with confidence.


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